Terms & Conditions

1. About Us

Not Usual Limited is a consultancy business specialising in cultivating innovation, leadership, and cultural transformation for purpose‑driven organisations.

We are registered in England and Wales under company number 11182055 and our registered office is at 85 Great Portland Street, First Floor, London, W1W 7LT.

2. Services

We provide consultancy services and sell digital products, including our online diagnostic tool (“Diagnostic Tool”).

• Consultancy services may be delivered in person, online, or by other agreed methods.
• The Diagnostic Tool is delivered online via our website and/or email.
• All services are subject to availability and may be withdrawn or changed at any time.

3. Use of the Diagnostic Tool

• The Diagnostic Tool is intended for business use only and provides general insights and recommendations.
• It is not a substitute for professional legal, financial, HR, or other specialist advice.
• You are responsible for ensuring the information you provide is accurate and complete.
• We do not guarantee that the results of the Diagnostic Tool will lead to specific business outcomes.

4. Intellectual Property

• All content on our website and within our products — including text, graphics, logos, and software — is owned by or licensed to Not Usual Limited and protected by copyright and other laws.
• You may not copy, distribute, reproduce, or use any of our content without written permission.
• The purchase of the Diagnostic Tool grants you a non‑exclusive, non‑transferable licence for use within your organisation only.

5. Pricing and Payment

• Prices are listed in GBP and include/exclude VAT as stated.
• We reserve the right to change prices at any time.
• Payment must be made in full before services or products are provided.

6. Digital Product Delivery

• The Diagnostic Tool will be delivered by instant download after purchase.
• By purchasing, you consent to immediate access and acknowledge that your right to cancel under the Consumer Contracts Regulations ends once download/access begins.

7. Refund Policy

• Consultancy services: Refunds will only be given if we cancel a booking or fail to deliver as agreed.
• Digital products (including the Diagnostic Tool): Due to their nature, we cannot offer refunds once access has been granted.
• If you experience technical issues, contact us at for assistance.

8. Limitation of Liability

• Not Usual Limited is not liable for any loss, damage, or costs arising from the use of our website, services, or products, except where such liability cannot be excluded by law.
• We do not guarantee that our website will be uninterrupted or error‑free.

9. User Responsibilities

• You agree not to use our website or products for unlawful purposes.
• You must not attempt to gain unauthorised access to our systems or data.

10. Privacy and Data Protection

Your personal information will be handled in accordance with our Privacy Policy. By using our website and services, you consent to such processing.

11. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website and will apply from the date of publication.

12. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

Email:

Address: 85 Great Portland Street, First Floor, London, W1W 7LT